Terms of Service

These Terms of Service ("Terms") govern your access to and use of LeadMagnet OS (the "Service"), operated by LeadMagnet OS ("we," "us," or "our"). By creating an account, subscribing to a plan, or otherwise using the Service, you ("you," "your," or "Customer") agree to be bound by these Terms. If you are using the Service on behalf of an agency, business, or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity as well.

If you do not agree to these Terms, do not use the Service.

1. The Service

LeadMagnet OS is a software platform that helps marketing agencies generate branded lead magnets and capture leads on behalf of their own clients ("Client Businesses"), using automated web analysis and AI-generated content, embeddable capture widgets, and related tools. Features, limits, and pricing vary by subscription tier and are described on our pricing page and within the Service itself.

2. Accounts and Eligibility

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by team members you invite.
• You agree to provide accurate account and billing information and to keep it up to date.
• We may suspend or terminate accounts that provide false information, violate these Terms, or are used for prohibited purposes described below.

3. Subscriptions, Billing & Free Trials

• Paid plans are billed in advance on a monthly or annual basis, as selected at checkout, and automatically renew until cancelled.
• Where offered, a free trial period applies only to the specific plan tier stated at signup. Trial eligibility, length, and availability may change or be limited to new customers at our discretion. Unless cancelled before the trial ends, your payment method will be charged automatically at the start of the paid subscription.
• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you will retain access until then.
• We may change subscription pricing at any time. For existing subscribers, price changes will not take effect until your next renewal, with advance notice provided by email.
• You are responsible for any applicable taxes; where required, taxes will be calculated and added at checkout.

4. Refund Policy

All subscription fees are non-refundable, except where required by applicable law. Because we offer a free trial period on eligible plans specifically so you can evaluate the Service before being charged, no refunds or credits will be issued for partial subscription periods, unused features, downgrades, or for accounts cancelled mid-billing-cycle. If you cancel, you will continue to have access through the end of your current paid period, but no prorated refund will be issued for the remaining time.

We may, at our sole discretion, make an exception to this policy on a case-by-case basis. Any such exception does not obligate us to make the same exception in the future and does not waive any part of this policy.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, including laws governing unsolicited commercial email, consumer protection, or data privacy (e.g. CAN-SPAM, TCPA, GDPR, CCPA);
• Capture, store, or process personal information from individuals without a lawful basis or appropriate notice to those individuals;
• Generate, distribute, or embed content that is fraudulent, deceptive, defamatory, obscene, or infringes another party's intellectual property or other rights;
• Attempt to circumvent, disable, reverse-engineer, or probe the security or rate-limiting of the Service, or access it through any means other than the interfaces we provide;
• Resell, sublicense, or provide the Service to third parties as a standalone product outside the intended agency/client-workspace use case;
• Use the Service to build a competing product; or
• Interfere with or place undue burden on the Service's infrastructure.

We may suspend or terminate access immediately, without refund, for any violation of this section.

6. Your Content & Client Data

You retain ownership of the content you submit to the Service (including client domains, brand assets, and generated lead magnets) and of the lead data your widgets capture on behalf of your Client Businesses ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service.

You are solely responsible for ensuring you have the right to collect and process Customer Data — including any personal information of individuals who submit their details through your widgets — and for complying with applicable privacy laws and providing appropriate notice or consent to those individuals. See our Privacy Policy for how we process data on your behalf.

7. AI-Generated Content

The Service uses third-party AI models to generate lead magnet content and classify website data. AI-generated output may occasionally be inaccurate, incomplete, or require editing. You are responsible for reviewing generated content (including via the built-in approval workflow) before publishing or distributing it to end users. We do not guarantee the accuracy, originality, or fitness for any particular purpose of AI-generated content.

8. Intellectual Property

The Service, including its software, design, and branding, is owned by LeadMagnet OS and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features except as expressly permitted (e.g. white-label features available on eligible plans).

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or fully secure, or that any particular results (including lead volume, conversion rates, or revenue) will be achieved.

10. Limitation of Liability

To the fullest extent permitted by law, LeadMagnet OS and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the service, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or relating to these terms or the service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless LeadMagnet OS and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Customer Data you submit or capture through the Service; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or if required by law, with or without notice. You may terminate your account at any time as described in Section 3. Upon termination, your right to use the Service ends immediately; provisions of these Terms that by their nature should survive termination (including Sections 4, 9, 10, 11, and 14) will survive.

13. Changes to the Service or These Terms

We may modify the Service or these Terms at any time. Material changes to these Terms will be communicated by email or in-app notice at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Tennessee, and you consent to personal jurisdiction there.

15. General

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeadMagnet OS regarding the Service.
• If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Our failure to enforce any provision is not a waiver of that provision.
• You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms can be sent through the Help & Support form available in your dashboard once signed in, or to the contact address listed on our website.